Does it ever seem like some people know everyone? At the least, they know someone who knows someone who can
help you with any problem you have.
Of course, there are times when this type of person is
overbearing, and their attempt to connect themselves is self-serving,
heavy-handed and quickly wears thin. There are a few, however, who we find
genuine, whose connections serve us well and who we are happy to know.
Last week in this space, I wrote about being open to
reaching out to others, giving information about what we do, and sharing this
with others who could benefit from it. Of course, some people are just better
at this than others.
In his book “The Tipping Point,” bestselling author Malcolm
Gladwell looks at the idea of ‘epidemics,’ not from a viral standpoint, but
through the spread of ideas. He tips off (forgive the pun) some of his findings
in the book’s subtitle, “How Little Things Can Make a Big Difference.”
If you don’t believe that little things can make a
difference, let me steal a thought experiment from Gladwell’s introduction.
Imagine that you had a piece of paper you could fold in half 50 times, how tall
would it be at the end? No matter how difficult it may be to believe, it could
reach the sun.
It is the mathematics of exponential progression - once
things begin to build, the numbers can take off. In this scenario, after all,
just one more fold of the paper makes it big enough to get to the sun and back.
That concept helps show why it is good to reach out to the
right people; they may be just one person, but they can reach many more. Gladwell
picks out three types of people who are powerful at affecting others:
Connectors, Mavens and Salesmen.
Connectors are those who cultivate large numbers of
acquaintances and, thrive off knowing many people. They keep a foot in many
different areas, so they can draw people together whose worlds may otherwise
not have collided.
Mavens are those we trust for expert opinions. They pride
themselves on finding the best deals, the best places to eat, the best places
to stay and do it with a level of precision that gives credence to their
opinions.
Finally, salesmen are those with a charisma that convinces
others to listen. We tend to know when we are being sold a bill of goods, but
we also know that sometimes it has been done well enough to work.
This doesn’t mean that to be a thriving member of a
community you need to be one of those three types. They are just the ones who
have the natural abilities to be influencers. Those types are so strong that it
probably won’t take much thought to come up with an example of each in your
life.
If you are not one of those types, you cannot force yourself
to become one. Being aware of them, though, can help you use their power. If
you are an individual looking to reach into different social circles,
connectors can help. If you are in a business that could serve someone who is a
maven or salesmen, put a little more effort into that relationship, for it is
bound to pay off exponentially.
And if you doubt the power of these types, here is a final
example that Gladwell gives in his book:
In the late 1960s, psychologist Stanley Milgram conducted an
experiment to find how human beings are connected. He mailed a packet to 160
people who lived in Omaha, Nebraska. The recipients were also given the name
and address of a stockbroker who worked in Boston. They were told to write
their name on the packet and mail it on to a friend or acquaintance that the
person thought would get the packet closer to the stockbroker. The idea was
that Milgram could trace the hands the packet went through until someone
delivered it to the stockbroker.
Amazingly, half of the responses reached their endpoint
through the final hands of three
people. “Dozens of people,” Gladwell says, “chosen at random from a large
Midwestern city, send out letters independently. Some go through college
acquaintances. Some send their letters to relatives. Some send them to old
workmates. Everyone has a different strategy. Yet in the end, when all of those
separate and idiosyncratic chains were completed, half of those letters ended
up in the hands of Jacobs, Jones and Brown. Six degrees of separation doesn’t
mean that everyone is linked to everyone else in just six steps. It means that
a very small number of people are linked to everyone else in a few steps, and
the rest of us are linked to the world through those special few.”
And it is very worth knowing those special few.